Customer Service & Sales Condition
1. Subject
1.1. These general terms and conditions of sale (hereinafter, general Conditions) are subject to the discipline of the purchase of products, carried out at a distance, via a computerised network, from the website www. Larymar.shop
1.2. Owner of the site is Larymar srl with registered office in via Ponteghiara 76 43036 Fidenza (PR) Italy, registered in the tax code and P. Iva nr 02849910340
2. Acceptance of the general conditions of sale
2.1. All purchases of products made through the site by the users who access it are governed by these general conditions and by the Italian Consumer Code (Legislative Decree No. 206/2005), section II distance Contracts (Artt. 50 – 67) and the rules In the field of e-commerce (D. LGs. 70/2003).
2.2. With the conclusion of the purchase agreements, according to the procedure, the customer agrees and undertakes to comply with these general conditions.
2.3. The customer, therefore, is obliged to read carefully, before carrying out any purchase operation, the present general terms and conditions that LARIMAR SRL makes available to him also in order to allow him to reproduce and memorise in compliance To what is foreseen by art. 12, 3rd subparagraph of D. LGs. 70/2003.
2.4. LARYMAR SRL may modify, at any time and without prior notice, the content of the general conditions. Every single purchase agreement will apply the general conditions published on the site when the purchase order is sent by the customer.
3. Products
3.1. www. Larymar.shop is a Web site selling cosmetics, beauty products for body care, make up and related accessories in general to exclusive Larymar brand
3.2. All products offered are in detail illustrated on the site, within the respective sections, distinguished by product categories.
3.3. The visual representation of the products on the site, where available, has an indicative value and normally corresponds to the photographic image of the products and is solely intended to present them for sale, without any guarantee or commitment, by LARYMAR SRL , about the exact correspondence of the image depicted on the site with the actual product; And this, with particular regard to its real dimensions and/or the chromatic aspects of the products and/or the packaging.
3.4. If there is a difference between the image and the written product card, the description of the product card is always authentic.
4. Purchase procedure
4.1. The customer may purchase the products in the LARYMAR electronic catalogue, in detail illustrated on the site within the respective sections by product category, as described in the relevant information sheets contained in the site, Respecting the technical procedures of access illustrated therein.
4.2. For the purchase of the products, the customer shall register on the site by entering his/her generalities, following the instructions provided for in the registration program, and shall complete and send to LARYMAR SRL the order form in the form Available on the site, following the instructions given therein. Purchase orders must be exactly filled in each part.
4.3. The customer must enter the products selected in the "Shopping cart" and, after having chosen the courier and viewed and accepted the contribution for the delivery costs, can proceed to purchase.
4.4. If the customer needs to change the purchase order or to modify some of the data contained in it, he must follow the appropriate modification procedure contained on the site. In particular, the customer will have the right to modify the quantity of products he intends to purchase, adding or eliminating one or more products from the cart.
4.5. After this operation, the customer will display a screen containing the summary of the purchase order, including the delivery costs, with the request for further confirmation of the purchase procedure.
4.6. After displaying the summary, the customer must select the type of payment required, i.e., credit card and PayPal, and send the order by clicking on the appropriate button.
5. Conclusion of the contract
5.1. The publication of the products displayed on the site constitutes an invitation to the customer to formulate a contractual purchase proposal. The order sent by the customer has a contractual proposal value and implies complete knowledge and full acceptance of these general conditions.
5.2. Each purchase agreement concluded between LARYMAR SRL and the customer shall be concluded by LARYMAR SRL's submission of the acceptance of the order to the customer's e-mail address. . This confirmation message will indicate an "order number", to be used in any subsequent communication with LARYMAR SRL. The message will repropose, in addition to the mandatory information by law, all the data entered by the customer who undertakes to verify the correctness and to communicate promptly any eventual correction. Possible serious expenses caused by errors in the data not reported promptly, will be exclusive to the customer's charge.
5.3. LARYMAR SRL has the right to accept or not, at its discretion, the order sent by the customer, without the latter being able to make claims or rights whatsoever, in any way, even in compensation, in case of non-acceptance of the order.
6. Product Prices All the prices of the products are clearly indicated on the site and are intended VAT included. The delivery costs are adequately highlighted at the time of the order. The cost of each shipment may vary depending on the delivery and payment modalities as well as the destination and the total amount of the order.
7. Billing and Payment methods
7.1. LARYMAR SRL emits invoice of the products purchased, when the products are delivered to the courier for shipment, sending it by e-mail to the customer. For the issuance of the invoice the information provided by the customer is authentic. No variation of the data will be possible after the invoice is issued.
7.2. As best detailed below the relevant points, credit card and PayPal payments only require a permit or a money reservation without actual charge at the time the customer enters the order. The payment is therefore actually debited to the customer only when the products are delivered to the courier charged for the shipment. In This phase, LARYMAR SRL will also issue the invoice for the order.
7.3. The payment of the purchased products is made by credit card, PayPal, Credit Cards Online The credit cards accepted are: Visa, Mastercard. All data is transferred in encoded form using SSL certificate and therefore cannot be intercepted by external persons.
Paypal
PayPal, eBay Group company, is a fast and secure payment system. Once the order has been completed and the PayPal method is chosen as payment mode, the buyer will be redirected to the PayPal site, where he can access his account by entering the personal e-mail address and password. After registering you can make payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing to pay by PayPal the amount is charged directly to the credit card (Visa, Visa Electron, Mastercard) or prepaid (PostePay) assigned. PayPal protects the buyer's information as no financial information is passed. A confirmation email from PayPal will be sent to each transaction performed with this method. It is stated that the amount of the order is charged to the PayPal account at the time of taking charge of the order by The Courier. When the order is placed on the website, an authorization request will be made to verify the availability on the customer's PayPal account, without charge. In case of cancellation of the order the amount is refunded to the customer's PayPal account.
8. Delivery methods and costs
8.1. LARYMAR SRL undertakes to deliver the goods without undue delay and in any case not later than thirty days from the conclusion of the contract. The delivery of the Products will be made by courier, and the times will vary depending on the destination. The terms indicated at the time of the purchase order are indicative.
8.2. LARYMAR SRL delivers to all countries indicated on the Site and delivery will take place without an appointment.
8.3. No responsibility, for any reason, may be charged by the Customer to LARYMAR SRL in case of delay in the order or delivery of the Products covered by the Purchase Contracts.
8.4. The ordered Products will be sent to the postal address specified by the Customer. Upon delivery of the Products by LARYMAR SRL to the courier in charge, a shipment confirmation e-mail will be sent to the Customer.
8.5. The termination of the contract and the refund amount will be communicated via e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiration of the thirty days, the Customer requests to receive again the purchased Products, LARYMAR SRL will proceed with the new delivery subject to the charge, in addition to the expenses thereof, of the costs of returning the Products to LARYMAR SRL and the expenses of custody.
8.6. Upon delivery of the Products by the courier appointed by LARIMAR COSMETICS, the Customer is obliged to scrupulously check: a) That the break-in label is intact and the packaging is not damaged or otherwise altered. b) That the number of pieces being delivered corresponds to what is indicated in the transport document.
8.7. Any damage to the break-in label, to the packaging and to the Products or the mismatch in the number of pieces / packages or indications must be immediately contested by the Customer, who can contact LARYMAR SRL specifying the order for which such misunderstandings have occurred.
9. Right of withdrawal and its effects
9.1 The Customer has the right to withdraw from the contract, without giving any reason, within 14 days. (withdrawal period).
9.2 The withdrawal period expires (i) after 14 days from the day on which the Customer or a third party other than the carrier and designated by him acquires physical possession of the goods, or (ii) in the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party other than the carrier and designated by him acquires physical possession of the last good.
9.3. To exercise the right of withdrawal, the Customer is obliged to inform LARYMAR SRL of its decision to withdraw from the contract through an explicit declaration (for example letter sent by post, fax or e-mail).
9.4. To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
9.5. If the Customer withdraws from this contract, all payments made to LARYMAR SRL, including delivery costs, will be refunded (except for the additional costs deriving from the possible choice of a type of delivery other than the least expensive standard delivery type offered), without undue delay and in any case not later than 14 days from the day on which LARYMAR SRL will be informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, whichever is earlier.
9.6. The Customer is required to return the goods or deliver them to LARYMAR SRL, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the customer sends the goods back before the 14-day period expires. The direct costs of returning the goods will be charged to the Customer. The Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products.
9.7. The Customer cannot in any case exercise the right of withdrawal in the case of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to the protection of health and have been opened after delivery.
10. Non-conformity of defective products and products
10.1. The Products offered on the Site comply with national and EU legislation. The images and colors of the Products published on the Site may differ from the actual ones due to the local settings of the systems and / or tools used for their display.
10.2. In case of lack of conformity of the Products purchased with respect to the description published on the Site and in case of faulty or defective Product, the Customer has the right to immediate reimbursement of the nonconforming goods, upon sending through the form present in the Customer Service section of photographs that highlight the damage or non-conformity of the Product.
10.3. Communication from the LARYMAR SRL staff will follow with an indication of the repayment method that could occur, at the discretion of the Customer, also through discount vouchers on the next purchase higher than the value of the goods to be refunded, excluding any further liability of GARDEN COSMETICS, to any title.
10.4. The provisions regarding the legal guarantee of conformity of the goods, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135) are reserved.
12. Processing of personal data Customer data is processed by LARYMAR SRL in accordance with the provisions of current legislation on the protection of personal data, as specified in the information in the dedicated section, called "Information on Privacy".
13. Communications and complaints All communications or complaints made by the Customer against LARYMAR SRL regarding the Purchase Contracts must be communicated via email to info@larymat.it.
14. Intellectual property rights All trademarks (both registered and unregistered), as well as any and all intellectual property, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by international laws and conventions on the subject of intellectual property and industrial property, reproduced on the Site, remain the exclusive property of LARYMAR SRL and / or its assignors, without the Customer having any rights to them as a result of access to the Site and / or the stipulation of the Purchase Agreements. Any use, even if only partial, of the same is prohibited without the prior written authorization of LARYMAR SRL, in favor of which all the relative rights are exclusively reserved.
15. Applicable law and competent court
15.1 These General Conditions and any and all contracts entered into with the Customer are governed by Italian law, subject to the application of Community legislation and international treaties, when applicable, as well as the national legislation protecting consumers.